FAQ

We specialise in high-quality outdoor adventure gear and apparel for both men and women. Our product range includes clothing, footwear, accessories, baselayers, coats & jackets, fleeces & midlayers, hoodies, swimwear, and trousers & shorts – everything you need for your outdoor adventures.

Our products are designed for outdoor enthusiasts and adventurers of all levels. Whether you’re an experienced hiker, a weekend camper, or someone who simply enjoys spending time in nature, we have the gear to support your lifestyle. Our collections cater to both men and women who value quality, durability, and performance in their outdoor equipment.

Our products are designed with the adventurer in mind. We focus on durable materials, functional designs, and comfortable fits that can withstand various outdoor conditions. From waterproof coats to breathable baselayers, each item is crafted to enhance your outdoor experience.

Absolutely! Our range includes everything from lightweight swimwear for summer adventures to insulated coats and jackets for colder conditions. Our fleeces and midlayers provide excellent insulation, while our baselayers help manage moisture during physical activities.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to assist you. Once an order has been processed for shipping, we cannot guarantee changes can be made.

We offer two reliable shipping methods:
• Standard Shipping – £12.95 via DHL or FedEx (10-15 days after dispatch)
• Free Shipping – Complimentary via EMS for orders over £50 (15-25 days after dispatch)

All orders are processed within 1-2 business days from our headquarters in Newry. We carefully check and pack each item to ensure it arrives in perfect condition.

Yes! We proudly serve adventurers worldwide, with the exception of some Asian countries and remote locations. We recommend ordering well in advance of any planned trips to account for potential customs processing delays.

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey from our warehouse to your doorstep.

We offer a 15-day return policy from the date of receipt. If your gear doesn’t meet your expectations, you can return it within this period.

We carefully check all orders before shipment, but if you receive damaged or incorrect items, please contact us immediately at [email protected] and we’ll resolve the issue promptly.

Please contact our customer service team for specific instructions regarding returns and associated costs. We’re committed to ensuring you have the perfect equipment for your outdoor pursuits.

Our adventure-ready customer service team is here to help! You can reach us at [email protected]. We’re committed to providing excellent support for all your outdoor gear needs.

Our headquarters are located at 22 Corn Market, Newry, GB CH6R 3OQ. We’re proud to equip adventurers from the heart of the UK to destinations worldwide.